People and Culture: Turning Risk Into Routine
Build exercises around authentic moments: vendor bank change requests, urgent director approvals, or shared drive access. Teach spotting subtle cues—tone shifts, domain lookalikes, and irregular invoice metadata. Reinforce with job aids at the point of need, not just annual awareness slides.
People and Culture: Turning Risk Into Routine
Run campaigns during peak cycles with realistic lures, then follow up with coaching, not blame. Track improvement by role and process. Celebrate near-miss reports, showing that timely escalation is a professional skill that protects clients and the firm’s reputation.